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+--- Thread: https //www.contactsdirect.com/rx Verification : How Prescription Verification Works (/Thread-https-www-contactsdirect-com-rx-Verification-How-Prescription-Verification-Works)
https //www.contactsdirect.com/rx Verification : How Prescription Verification Works - freddyjohn - 07-07-2025
If you’re visiting contactsdirect.com/RxVerification, you're in their prescription verification process, which is required by U.S. law before they can ship you contact lenses.
Here's what you need to know:
How Prescription Verification Works at ContactsDirect
- Upload or Submit Your Prescription
- When you order, you’ll be prompted to upload a photo or PDF of your valid contact lens prescription.
- Alternatively, you can enter your doctor’s name and contact number, so ContactsDirect can reach out for verification.
- When you order, you’ll be prompted to upload a photo or PDF of your valid contact lens prescription.
- They’ll Verify with Your Eye Care Provider
- If you haven’t uploaded a copy, the company must contact your provider—often by phone or fax—to confirm the prescription details.
- This process usually takes about 24–48 hours, depending on your doctor’s response.
- If you haven’t uploaded a copy, the company must contact your provider—often by phone or fax—to confirm the prescription details.
- Order Holds Until Verified
- After submission, the screen will show “Rx Verification Pending.”
- Once verified, your order moves to shipping; if they cannot verify it (e.g., provider doesn’t respond), they'll reach out or cancel.
- After submission, the screen will show “Rx Verification Pending.”
Why This Matters
- All contact lenses are prescription medical devices in the U.S.
- Companies are legally required to verify prescriptions before dispensing them.
- That’s why they won’t ship your lenses until the Rx is confirmed.
- Companies are legally required to verify prescriptions before dispensing them.
Tips to Speed Up Verification
- Upload a clear image of your prescription (with valid date, doctor info, etc.) to skip provider contact.
- Ensure doctor’s office is reachable, with correct fax number or phone on file.
- If your order stalls in “pending verification”, contact both your doctor and ContactsDirect to follow up.
- Many customers report delays of several days unless proactive action is taken.
- Many customers report delays of several days unless proactive action is taken.