https //www.contactsdirect.com/rx Verification : How Prescription Verification Works

[freddyjohn]

If you’re visiting contactsdirect.com/RxVerification, you're in their prescription verification process, which is required by U.S. law before they can ship you contact lenses. 

Here's what you need to know:

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How Prescription Verification Works at ContactsDirect

1. Upload or Submit Your Prescription
   • When you order, you’ll be prompted to upload a photo or PDF of your valid contact lens prescription.
     
   • Alternatively, you can enter your doctor’s name and contact number, so ContactsDirect can reach out for verification.
     
2. They’ll Verify with Your Eye Care Provider
   • If you haven’t uploaded a copy, the company must contact your provider—often by phone or fax—to confirm the prescription details.
     
   • This process usually takes about 24–48 hours, depending on your doctor’s response.
     
3. Order Holds Until Verified
   • After submission, the screen will show “Rx Verification Pending.”
     
   • Once verified, your order moves to shipping; if they cannot verify it (e.g., provider doesn’t respond), they'll reach out or cancel.
     

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Why This Matters

• All contact lenses are prescription medical devices in the U.S.
  • Companies are legally required to verify prescriptions before dispensing them.
    
  • That’s why they won’t ship your lenses until the Rx is confirmed.
    

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Tips to Speed Up Verification

• Upload a clear image of your prescription (with valid date, doctor info, etc.) to skip provider contact.
  
• Ensure doctor’s office is reachable, with correct fax number or phone on file.
  
• If your order stalls in “pending verification”, contact both your doctor and ContactsDirect to follow up.
  • Many customers report delays of several days unless proactive action is taken.