07-07-2025, 04:36 PM
Activating a New or Unactivated Dish
- Power on your Starlink dish in an open area with a clear view of the sky.
- Upon first use, you get up to 60 minutes of internet access even without prior activation—sufficient to complete setup.
- Upon first use, you get up to 60 minutes of internet access even without prior activation—sufficient to complete setup.
- Connect your smartphone to the Starlink Wi‑Fi network.
- Download and open the Starlink app (iOS/Android). Tap Start setup and select your kit.
- When prompted, click Activate Starlink (or go to starlink.com/activate).
- Enter your Starlink identifier, which you can find in one of the following ways:
- Kit serial number (on the box or bottom of the dish)
- Dish serial number (on hardware)
- Terminal ID via the advanced settings in the app (exclude any leading "ut").
- Kit serial number (on the box or bottom of the dish)
- Choose New Account (if you’re a new customer) or Existing Account to add the device to your current account.
- If creating a new account, you’ll enter your address, choose a service plan, provide billing info, and place your order .
- If creating a new account, you’ll enter your address, choose a service plan, provide billing info, and place your order .
- Once completed, your service is activated and billing will begin.
Reactivating (Resuming) Service
If you've paused or canceled service:
- Log in to your Starlink account at starlink.com, go to Your Starlinks → Manage, and click Activate Service or Reactivate. In most cases, your service resumes within ~30 minutes.
- If the Reactivate option is unavailable, you can open a support ticket:
- Go to Support in your account, choose any topic, click the thumbs‑down button, then request reactivation. Users report service being restored within hours.
- Go to Support in your account, choose any topic, click the thumbs‑down button, then request reactivation. Users report service being restored within hours.
- Note: reactivation depends on availability in your area. If capacity is full, you may be offered a mobile/Roam or portable plan.
Troubleshooting & Tips
- If your hardware was purchased from an authorized reseller, activation should still go through Starlink’s system. If bought secondhand, ensure the previous owner has transferred ownership.
- New kits provide a 60-minute grace window to set up even without internet elsewhere.
- For roam or seasonal use, you can reactivate service at each location via the portal—no ticket required—usually in about 30 minutes.
- Always confirm your service address and local availability before reactivation, especially after pausing